A Courteous Guide to Exchanges & Refunds
At LUNAVEXIL, we honor each purchase with care. Items may be eligible for return if they are unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
To qualify for a refund, products must be free from visible wear, damage, alterations, or signs of use beyond reasonable inspection. We reserve the right to decline returns that do not meet these standards.
Return requests must be submitted within 30 days from the date of delivery. Items returned after this period may not be accepted.
Once your return request is approved, the item must be shipped back within 7 calendar days. Late shipments may result in cancellation of the refund.
To begin your return, please contact our Customer Care team with the following details:
Requests may be submitted via email at:
Once your returned item is received and inspected, you will be notified of approval or rejection within 5 business days.
Approved refunds will be issued to the original payment method within 7–10 business days. Processing times may vary depending on your financial institution.
Shipping costs are non-refundable unless the return is due to a verified defect or an error on our part.
The following items are not eligible for return or refund:
In rare circumstances where goods arrive damaged, please contact us within 48 hours of delivery to ensure prompt resolution.
Our team is devoted to providing thoughtful and timely assistance.
Email: [email protected]
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: Within 24–48 business hours
Thank you for choosing LUNAVEXIL. We remain committed to fair practice, refined service, and your complete satisfaction.